Customer Service Representative

Deliver Trust, Clarity, and Care in Every Conversation

In accounting and business services, great support builds confidence that lasts. Support meaningful financial journeys through empathy, accuracy, and reliable service. This role offers international exposure, the chance to make your mark in client support, and the opportunity to create real impact while staying rooted locally and growing beyond borders.

Job Description

As a Customer Service Representative, you will support clients in the financial services sector by handling mortgage-related inquiries with care and precision. You’ll provide accurate information, resolve concerns efficiently, and ensure a positive experience throughout the customer journey.

Job Overview

Employment type: Indefinite term type contract
Shift: Day shift, approximately 8:00 AM – 5:00 PM Colombian time | Weekends Off
Work setup: Work From Home, Colombia

Exciting Perks Await!

• 5-day work week
• Weekends off
• Work from home arrangement
• 20 vacation days in total
• Prepaid medicine
• Fully customized Emapta laptop and peripherals
• Indefinite term type contract
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime office locations in Bogotá and Medellín
• Unlimited upskilling through Emapta Academy courses

The Qualifications We Seek

Required Qualifications

• At least 3 years of relevant experience
• Excellent verbal and written communication skills in English
• Strong problem-solving abilities with a focus on delivering solutions
• Customer-focused mindset with empathy and professionalism
• Comfortable using CRM systems and support tools
• Ability to multitask and manage high-volume inquiries

Preferred Qualifications

• Experience in financial services or mortgage-related support
• Familiarity with compliance and regulatory standards in financial services

What We’re Looking For

• A dependable, service-oriented professional who handles customer concerns with patience and clarity
• Someone who contributes to an efficient, positive, and customer-first support operation

Your Daily Tasks

• Respond promptly and professionally to inbound customer inquiries via phone, email, and chat
• Assist clients with questions about accounts, payments, and financial services processes
• Provide accurate information and solutions, escalating complex issues when needed
• Document all customer interactions clearly and accurately in CRM or ticketing systems
• Follow standard procedures and compliance guidelines to protect customer data and company integrity
• Maintain up-to-date knowledge of products, policies, and industry practices
• Collaborate with internal teams to resolve issues and improve customer satisfaction

About the Client

Guiding homeowners with confidence and care

Our client operates in the financial services space, specializing in mortgage solutions that help individuals and families make confident homeownership decisions. With a strong reputation for trust, service excellence, and client-first values, they focus on simplifying complex financial processes while delivering personalized support at every stage of the journey.

Welcome to Emapta Colombia!

At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 1,000 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

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